Support & System Status
Below is the real-time status of the Procon Clinical Intelligence Suite. We monitor our systems 24/7 to ensure availability for your practice.
Update on Subscription Status Notice
As of 28/10/2026 9:00 AM, some users may have seen an incorrect "Subscription Expired" notification due to a technical issue on our side.
✅ This issue has now been resolved.
🔄 How to fix:
Simply click the green Refresh button on your screen to restore your normal account view immediately.
If the issue persists, please reach out to our Support Team. Thank you for your patience!
Scheduled Maintenance
✅ Completed - Infrastructure Upgrade
Date & Time: Thursday, 29th of October 2026, 10pm-12am
Description: Internal Server upgrade
Expected Impact: Users May experience a subscription expired message.
• Affected Services: All System Infrastructure & Web Services.
✅ Completed - Infrastructure Upgrade
Date & Time: Thursday, 22nd of October 2026
Description: Unscheduled PHP Version Upgrade
Expected Impact: Infrastructure PHP version successfully updated to enhance overall performance, stability, and security. No downtime or service issues expected.
• Affected Services: All System Infrastructure & Web Services.
🚧 Scheduled Maintenance
✅Completed - Infrastructure Upgrade
Date & Time: Tuesday, 13th of October 2026 | 5:00 AM – 6:30 AM NZDT
Description: Cervical Screening Update
Expected Impact: Users should not expect any update issues.
• Affected Services: Patient Dashboard.
✅Completed - Infrastructure Upgrade
Date & Time: Tuesday, 12th of May 2026 | 6:00 PM – 9:30 PM NZDT System(s) Affected: Procon Webforms & Patient Dashboard
Description: As part of our Continuous Assurance Programme, we are deploying an Enterprise-grade Cloudflare Web Application Firewall (WAF) across our hosting infrastructure. This upgrade ensures we continue to exceed Te Whatu Ora’s HISF security standards.
Expected Impact: Users may experience a brief interruption (up to 10 minutes) if attempting to access our webforms or the Patient Dashboard during this 60-minute window. No technical action is required from your clinic.
• Time: Wednesday, 19 February 2026 | 7:00 PM – 9:00 PM NZDT
• Affected Services: Procon 3, 4, & 5 (Patient Dashboard, Tuku, Best Start).
• Impact: We are performing a scheduled upgrade to our DNS and domain infrastructure to enhance security. Users may experience brief connectivity interruptions of 5–10 minutes during this window.
| Service | Status |
|---|---|
| Patient Dashboard | 🟢 Operational |
| Appointment Scanner | 🟢 Operational |
| Clinical Triage | 🟢 Operational |
| Tuku (e-Referrals) | 🟢 Operational |
| Screening Services (AAA / Lung Cancer) | 🟢 Operational |
| Care Planning Tools | 🟢 Operational |
| Hosting Platform (Catalyst Cloud) | 🟢 Operational |
Support
If you are experiencing an issue that is not listed here, please raise a ticket via the Procon Service Desk or email support@procon.co.nz.