Flexible Licensing for Networks and Practices
One subscription. The full clinical intelligence suite.
Procon Intelligence
We have simplified our licensing model. Whether you are a large Primary Health Organisation (PHO) or an independent practice, you get access to our full ecosystem of tools—including the Patient Dashboard, Appointment Scanner, and Clinical Triage—under a single license.
| Procon One: Network Partner (Whole-of-Network) | Price |
|---|---|
| Designed for PHOs and large corporate groups deploying at scale | Pricing: Volume pricing available on request. Contact us for a network proposal. |
| Patient Dashboard | Included |
| Appointment Scanner | Included |
| Clinical Triage | Included |
| Full access to Procon Intelligence for all member practices | Included |
| Billing: Consolidated monthly invoicing (one invoice per network) | Included |
| Support Model: Network-Led Support. Your internal team handles user training and Tier 1 queries; Procon provides Tier 2/3 technical escalation | Included |
| Security: Includes the Platform Security License (HISF compliance, WAF protection, and Zero-Persistence architecture) | Included |
| Procon Direct: Independent Practice | Price |
|---|---|
| Designed for individual GP practices or clinics not covered by a network agreement. | Pricing: Standard commercial rate applies. Contact us to activate. |
| Patient Dashboard | Included |
| Appointment Scanner | Included |
| Clinical Triage | Included |
| Access: Direct license for Procon Intelligence. | Included |
| Billing: Monthly credit card or direct debit subscription. | Included |
| Support Model: Direct Support. Full access to the Procon Helpdesk for your practice manager and clinicians | Included |
| Security: Full commercial security coverage included | Included |
| Procon Labs: Innovation Partner | Price |
|---|---|
| Access: Early access to Beta features, AI-driven analytics, and custom development | Pricing: Bespoke |
Standard Terms of Service
Procon 2026 Master Services Agreement (SaaS)
1. Acceptance of Terms By installing, accessing, or using any software application provided by Procon 2026 Limited ("Procon"), including but not limited to the Patient Dashboard, Appointment Scanner, Clinical Triage, or Tuku (the "Services"), you ("the Client") agree to be bound by these Terms. These terms replace all prior agreements unless a specific overriding contract (such as a DHB Master Agreement) exists.
2. The Service & License Grant: Procon grants the Client a non-exclusive, non-transferable license to access the Services via the Client’s Practice Management System (PMS) or web browser. SaaS Model: The Services are provided as "Software as a Service." You are paying for access to the platform, hosting, and security maintenance, not for ownership of the code. "Installed equals Billed": Fees are charged based on the active installation or availability of the Service within your PMS. Fees apply regardless of usage volume or "clicks" unless otherwise specified in writing.
3. Clinical Disclaimer (Critical) Decision Support Only: The Services are designed to assist healthcare professionals by displaying relevant data. They do not provide independent medical diagnoses or treatment recommendations. Professional Judgment: The Client acknowledges that final clinical decisions remain solely with the treating healthcare provider. Procon is not liable for clinical outcomes resulting from reliance on the data displayed.
4. Support & Maintenance Service Availability: We utilize Catalyst Cloud and OSS Group to ensure high availability. We reserve the right to perform maintenance outside of standard business hours . Tier 1 Support (Network Clients): If you are accessing the Services under a PHO or Network Tier 1 agreement, your PHO provides First Level Support (user training, login issues). Procon provides Tier 2/3 technical support to the PHO only. Tier 2 Support (Direct Practices): If you are a direct subscriber (Tier 2), Procon will provide direct support via our helpdesk.
5. Data Security & Privacy Zero-Persistence Architecture: We adhere to a "Zero-Persistence" policy where possible. Patient data is queried in real-time from your PMS and is not permanently stored on our servers unless required for specific workflows (e.g., Referrals). Data Sovereignty: All data is hosted within New Zealand. Security Standards: Procon maintains alignment with the HISO 10029 Health Information Security Framework (HISF). We utilise Web Application Firewalls (WAF) and TLS 1.3 encryption.
6. Fees & Payment Invoicing: Services are invoiced monthly in arrears or annually in advance, as agreed. Payment Terms: Payment is due on the 20th of the month following the invoice date. Price Reviews: Procon reserves the right to review pricing annually (typically effective 1 July) to account for CPI and infrastructure cost increases.
7. Liability & Indemnity Limitation: To the maximum extent permitted by law, Procon’s total liability for any claim arising under these terms is limited to the fees paid by the Client in the 12 months preceding the event. Insurance: Procon maintains Professional Indemnity and Public Liability insurance. Exclusions: We are not liable for service interruptions caused by third-party failures (e.g., HealthLink, Internet Service Providers, or PMS outages).
8. Term & Termination Notice: Either party may terminate the Service by providing 30 days' written notice. Effect of Termination: Upon termination, access to the Services will be revoked. It is the Client’s responsibility to ensure any required clinical notes are saved back to the PMS prior to termination.
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